A&F is claiming one item was missing from my return and is refusing to refund it. Every time I request the remaining refund they change their story about which item is 'missing'. They also suggest another item is missing, even though that item was never shipped and I've already received the refund. No willingness on their part to hear my side of it, or explain why their distribution centre might be confused. The item was 100% in the parcel.
