Recently ordered a book through Abe, from UK bookseller Strawberry Hill. Book arrived with COD charges (unlike any of dozens of others I've ordered through Abe prior). They added a tracking number which I did not ask for or approve. The book could easily have been sent by ordinary Royal Mail with no additional charges. When I asked for a refund of the additional charges, the book seller ignored all but my very first email and Abe dumped the problem back on me, even though their policy states there will be no additional shipping charges for increased weight or up-graded shipping without prior approval from the buyer. Now, about three weeks later, and hassling with Abe, they have refunded the COD charges. Strawberry Hill Books have still never replied, even after pics to them of proof of the increased unasked for shipping tracking being added by them or the shipper they chose, Landmark Global. They re-iterated to Abe that they 'have never had this problem before' as if that excuses them or their not replying to me or taking responsibility for a problem they created. Abe has now shifted this review from a one star rating to four... but then back to 2 stars when they again sent a copy and paste customer service line: "Duties, taxes and brokerage fees are the responsibility of the buyer and vary by country. Ordering from a bookseller located in your own country will help eliminate the chance of these fees being applied." Well these charges are not the buyer's when they buyer does not ask for or approve them. Back to 2 stars for Abe. Their customer service needs a lot of work. Considering they are owned by Amazon they should refund as easily as Amazon does, not be as obstreperous as they have proven. What a waste of time for them and me the way they currently choose to do things, and there are several other used book services out there. I'll be using them a lot more. Strawberry Hill Books UK, still rates zero stars as does Landmark Global shippers.
