Disappointment! I trusted in ABE BOOKS and AWESOME BOOKS and was wronged.In the last two months I bought 68 books from different bookstores and private collections from several countries, research material for an important work. I didn't know AWESOME and when I got to know its work policy (book donations, literacy projects, etc.) I was immediately enchanted by that company (in my Instagram account there's even a Stories with lots of praise and recommendations for that brand).So, even finding cheaper deals, I stopped buying several books from other bookstores to buy at AWESOME.Even with the limitations of the Covid pandemic, I had no problems with the delivery of books from other suppliers (Amazon, Ebay, Book Depository, Desnivel, Cultura, Central Libreria, Librairie Colibrio, etc.), always receiving books before the deadline from Spain, Ireland, Netherlands, Norway, USA, France, among other countries – even books that were shipped from all over the world to an “order handler” in the US and then sent to me.However, unfortunately, only with AWESOME I had problems (and with ABE, due to a partnership between both companies).Several AWESOME books were delayed (this week alone there are three more that should arrive at the latest on 11/26 and so far nothing) and some never arrived.I was always very understanding and patient. However, instead of sending me the books I didn't receive, they just offered me a refund of the amount paid, generating more work (new research in search of the best prices, bureaucratic procedures to repeat each purchase, months to receive each copy, etc.) and I was not always able to buy the same lost title again, as I had bought it with promotional discounts and later such books already had a much higher value.I understand that books can sometimes be lost during shipping, but I think it's unfair that I paid a price for a product and that I fulfilled all my obligations as a customer and in the end end up without a satisfactory solution to my loss due to a mistake made by the company.The worst situation occurred with a copy of great importance for my studies that I bought at ABE, but which would be delivered by AWESOME.They refunded me U$ 14.02 (promotional value on the day of my purchase), but the lowest value I find today on the ABE and AWESOME websites would be US$ 91.82 (not counting the high transcontinental shipping cost). And the other offers I had found on the internet months ago no longer exist.In other words, an unfeasible value for my budget after so many investments - I live in Brazil and unfortunately the import of books to my country is something almost prohibitive for most Brazilians due to inflation and the high dollar.STORY BRIEF: Although ABE and AWESOME have this book in their stocks, I will be without my product (which I need so much) as these companies refuse to send me the copy I had purchased.Be alert for new buyers from other countries who are thinking of buying books from these companies!
