abebooks

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never again

I've ordered 3 books recently from abebooks. the first one came as described, without any problem. the other two came from the same place/seller (although they charged me twice for the shipping cost, when they should have just sent the two together as a single package, nvm) so both books were described as very good condition on the website. one was more like good condition at best but the third one wasn't even in fair condition. ripped, the back cover folded and was dirty too. i wrote to the customer service asking what they can do about it? the answer was I have to contact the sellers or return it. one book cost about 3$ (the shipping was more expensive than the actual price) so it wouldn't be worth it. i told them this and that i purchased these books from the abebooks website and my payment also went to them, so i would expect their customer service to take care of my case. this was 7 days ago, no response from them since. i am never buying from this site again, it looks like if you order something you have 33% chance to get what you ordered.

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Date of experience: Nov 23, 2022