abebooks

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Terrible customer service

I was searching for a specific edition of a book, and thought I had located it on AbeBooks (the ISBN matched, as did the product photo). It arrived a few weeks later, and was the incorrect version. When contacted, I was told that "The images on our website are intended as a guide only" and they don't know what version will ship. Disappointing, but I can understand that. The real frustration was when I requested to return since it was not the version I thought I was buying, my only option was to pay to ship it back - which would have cost almost as much as the book itself. I will definitely not be buying again.

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Date of experience: Jul 21, 2021