aarp

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It's Sunday March 15th now

It's Sunday March 15th now. I booked a flight and 2 weeks worth of multiple hotel reservations in Manila between March17 and April 2, 2020 a month ago with AARP travel center....powered by Expedia. Do to the recent order by the Philippines president, Manila is basically under lockdown. No one is allowed in or out of the metro Manila area until April 14th. I called the hotels, they said that they can't do anything about my reservations until they here from Expedia about getting refunds or credits for future dates. I have been trying to cancel my flight and hotel reservations for days now with AARPExpedia..powered by Expedia...and Expedia. I get exactly the same results. Can't get a live person at all. Can't even send an email to them on their Customer Support site. Also, AARP, shame on you too for associating your good name with this company. This is BS. There should be a class action lawsuit started against this company for ripping off all these customers that trusted them to do the right thing at this time. It's all about profit. Shareholders should sell their stock in this company now. For the record my itinerary #'s are 7522106568895 for the flight, 7522348184184371 and 7522354525050 for 8 nights at a hotel in Manila. 7522351822180 for 4 nights at another hotel in Manila and 7522353165457 for 2 nights at another hotel in Manila. I was to spend those 2 weeks with my wife who lives in Northern Luzon. She is waiting for her US Immigration visa and was to meet me in Manila, but due to the lockdown, she can't even get there or enter.

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Date of experience: Mar 15, 2020