Made a request at 1230 for a tow and flat tire. My service was cancelled and I wasn not aware until I called requested an update at 2:13 PM. , I called customer service and waited for 35 minutes until they figured out what the problem was. (My tow driver was cancelled.) They said we are assigning a new driver and you should receive a text and confirmation within ten minutes.. it is now two hours later and I have not received any update or phone call. I made a final attempt to call customer service at 435 requesting an update, and I was told the tow destination was not input correctly into the system.
