Unreliable and Charges for Unprovided ServicesI have had AAA for three years, and I have only one out of three positive experiences. My initial plan was for highest priced plan that included battery replacement. This was the specific reason we chose this plan. Eight months in, we tried to use the service when our battery died in the Winter only to be told that service isn’t offered in our area and we would have to replace the battery out of pocket. This last experience was horrible. I wasted eight hours waiting over two days attempting to get my car towed. I spent multiple hours on the phone with multiple representatives and managers. The service was cancelled and reassigned multiple times. I had to provide my location address multiple times due to previous support not putting it in the system. I asked for text alerts every time I called but never got any. I ended up having to cancel the tow call a company myself just to get it towed in a timely manner. AAA cost me an entire afternoon of work, most of a day off, and additional time waiting on my car to get repaired. You are better off just finding a tow company and paying the money for it yourself than to pay this criminally inept company. Judging by complaints, this is not at all uncommon from this company. This company preys on people’s fear of being stranded in an emergency situation, capitalizes on this fear, then does puts people in the exact situation they were hoping to avoid. This is unacceptable for a company to be allowed to do this to customers with no recourse. Some big law firm needs to pick up a class action lawsuit against AAA.
