Where to start? I got a flat tire and I called AAA at 4:10pm on Sunday. The website said that someone would be arriving within 60 minutes, and counted down from there. Every 10 minutes, the website updated. 5:10pm came around and no one showed up. I called AAA and they said "someone's coming but it's going to be another 2 hours, at 7pm, 3 hours from when you first contacted us." I said "why does the app tell me that someone is already here?" The woman said "oh ignore that. that doesn't mean anything." So, first things first, I'm at a loss as to why it is that AAA makes me log into a website that gives me information saying someone is coming in 1 hour when on the phone, they said it's actually going to be 3 hours total. From there, it was a total nightmare. Every time I called back, someone said "your request was canceled. It actually says that no one is assigned to help you." Then someone would say "oh wait! someone is coming but it's going to be another 2 hours." A woman told me that she was going to have a supervisor call me. Surprise, surprise, a supervisor never called me so I had to call AAA once again. Finally, like 2.5 hours into this whole ordeal while I'm sitting on the side of the road STILL WAITING, a supervisor calls me and said "I just spoke to the tow truck guy. His GPS says he'll be there in 22 minutes." I hung up and waited. And waited...and WAITED. Finally, like 45 minutes later, I called AAA who put me on hold for over an hour. Finally, the tow truck guy called me and said "I'll be there in 10 minutes" (this was 4+ hours after I put in my original request) and I said "just out of curiosity, the AAA supervisor who called me at 6:15pm said you were coming in 22 minutes but that was like 50 minutes ago. I don't understand." And the guy was like "what? no one called me? I haven't spoken to anyone. I was like an hour and a half away at 6:15pm. I've been in Pennsylvania all day. I'm only entering NYC now..." Obviously I was confused, and the guy went on to explain that AAA keeps people on the hook by misleading them. This is apparently a common thing. So I went online and lo and behold, lots of people have shared this same thing. I am at a complete loss as to why a AAA supervisor called me and lied to me about a guy being 22 minutes away when he was in PA, said he never got a call from anyone, and wasn't even close to 22 minutes from me at that time. WHAT IS GOING ON HERE. In the end, my family paid out of pocket and got a local company to tow us. We do not understand why we pay for AAA. Worst 4.5 hours of my life and 1) we absolutely will be sharing this review all over the internet and 2) will not be renewing our membership. AAA turned a terrible experience of being stranded on the side of the road with a flat tire into a literal nightmare.
