I am trying to give my statement but they are making it impossible. I have left three messages now and no one will return my call. Additionally, they are no help in figuring out when my car will be moved from the towing company to the autobody shop. The most information I received was “It will be moved maybe today, or tomorrow, or maybe the next day.” This is no help to me. Do NOT use AAA insurance if you want to keep your sanity.