My sister called at 9:01AM Saturday, August 10, 2024 when her 2006 Toyota Corolla would not start. I had accidentally left the headlights on. She was told roadside assistance would arrive by 11:01AM. and she would receive a call before they came. 11:30 she called to say no one called and no one showed up. I spoke to the customer service rep who tried to reach both the driver and Dispatch. Neither answered their phone. She put in a request to have Dispatch call us. At 1:20PM I called AAA when Dispatch never called. This customer service rep said Philadelphia Fleet had the order and she offered to expedite a request for Dispatch to call me. The CSR offered to give the order to another AAA roadside assistance provider. At this point I thought if Dispatch is not responding it is useless trying to contact them to assign it to another AAA roadside assistance provider. I had no confidence in AAA and cancelled the order. I can see the driver not responding but how is it that AAA Dispatch never responded. It occurred to me later that Dispatch and Philadelphia Fleet might not work on the weekend.
