DO NOT TRUST AAA! I am a 30+ year AAA member for roadside service as well as I have an active life insurance policy and have had numerous other insurance policies over the years. It’s 01:15 in the morning, I’m driving a new car that I’m not familiar with and ran out of gas. Nearest gas station = 4 mile walk so 8 miles round trip about a 6 hour walk minimum for me, if I could even make it that far, especially carrying a couple gallons of gas. So I call (NOT) good old AAA road service for help. In nut shell, they tell me NOPE, there is nothing we can do for you because my membership has recently lapsed (very recent, like a few weeks). However if you PAY NOW maybe we can get someone to assist you. I ask for a supervisor, 10 minutes later I get the worst excuse of a manager on the phone, a horribly smug man so I proceed to explain my situation and go into a bit more detail for his understanding. I am a recent victim of an identity fraud case so my entire financial portfolio is locked down. For me to access any funds whatsoever I have to go into my bank, where they know me and still prove that it’s me. Well Mr. smug nasty holds his tuff guy position and says too bad for you sir.My point in this is what an awful person they have working in a supervisory role, no compassion, understanding or consideration for the situation at all. Not to mention, I am a former employee of the auto club, there were many occasions and it was even standard practice to make exceptions for AAA members in extenuating circumstances. Not this guy. I will certainly be reevaluating my current and any future business relationships with AAA, because frankly they just don’t care about their members anymore. Sad, very sad.
