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Poor service stranded in the dark

I had a tire blow out and I contacted Triple A right away 10pm. I was told that the call was dispatched and someone would call me regarding an ETA. The next day I still haven’t received a call. I contacted Triple A multiple times throughout the night letting them know I was stranded and they said someone should’ve been out already. Called again 5am and was told the truck will be out in 3 hours. Called after 3 hours truck was 20 min away. Still no tow truck! When I click the link it says thanks for choosing us and no longer shows my call in Que. Stranded for hours and everytime you call it’s another excuse. Three years in a row service is still not consistent. The communication is poor and they don’t have your best interest. I am highly disappointed with the service I’ve been receiving from triple A

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Date of experience: Oct 16, 2024