I called at 1:12am because I literally have ONE stripped lug nut that I cannot get off. First estimated time was 1:40am...1:47am comes...2:12am... now 2:37am... "your service request is in que and a technician will be en route shortly"... 2 hrs for one lug nut to get taken off? What is the point of writing notes if these geniuses don't prioritize the service requests? Waiting 2 hours for a lug nut to get removed is INSANE... and it's 2:48am now meanwhile I'm still sitting here... I don't even need a tow truck, I need a tech to simply take the lug nut off like wow...Edit: Made it home around 3:30am... Tow man made it around 2:55am (emphasis on TOW MAN)... gets there and tells me my lug nut is stripped... YES that's why YOU are here..."i can't do anything about this"... longer story short he got that d*** lug nut off because i didn't sit at a gas station for 2 hrs for somebody to FINALLY get there with ZERO initiative acting like he can't help me... unbelievable..
