I added my brother to my AAA Membership. Thankfully, upon calling for a tow, he was home. The operator who answered, Susan, said previous to sending a tow truck to my property, she'd have to speak with him. No problem. As the conversation continues, I explain my vehicle needed a jump, and has a ½ flat tire. Susan says this is for towing only. OK, no problem. Continuing, I stated I needed my vehicle moved to the back portion of my property because I'm purchasing a new vehicle the following day. Susan (Ohio ph # 1-800-400-4222) then states she can't send a tow out unless I'm going to a mechanic for repair ! Are you kidding me ? Calling corporate office tomorrow (it's Sunday 12/15/2024). I pay on time, every month and expect to be towed to any destination. Susan was rude, condescending and from start to finish conversing with me, was clearly not out to help me. Zero stars for Susan, uneducated, rude, and definitely not customer service oriented. She's unacceptable and should be terminated.
