I'm very disappointed with AAA's business practices for their insurance coverage. I just received a statement in the mail with a surprise amount of $454 due in a cpl days. The backstory is, when it came close to time to renew my policy they didn't charge the current month that was due and instead charged me the newly lowered amount that was going to become my monthly amount in the coming month or two, making me think that was all that was due and that my bill was current as reflected by the AAA app where I pay my bill. I called and ask why this big amount due instead of the $166 that was due the previous month. They give this mumbo jumbo explanation of how my September bill wasn't paid, making it sound like it was something not done on my part. The whole time what the rep is actually explaining, which I had to decipher is that, they previously charged me the renewal amount and temporarily foregoed my previous current month due back around September, simply to entice me to renew. Then came back two months later to charge me the missed payment of September, all the while combining that with my upcoming current amount due, and ALSO BTW 15% of the total policy due which is $2237.75. Never informed me of any of this. If that isn't some crooked capitalism bs I don't know what is. This is a clear cut example of bait and switch. And then the reps you speak to on the phones know it's wrong and despite it, actually try to defend this crap. And use a ridiculous script of I understand your concern. This is the kind of crap I expect from smaller disreputable companies. Not a company with the "goodly, customer friendly" image of AAA. DAM
