I’m a new driver. I call customer service not knowing how any of this works, I expect to be helped. Unfortunately today on December 22nd 2024 at 10am I call and speak to a lady. She said I sound confused, which I am because it’s my first time wanting to get insurance. She comes off as rude. Not helpful at all. I say I had planned going on a road trip and asked how it would work if I don’t have insurance. She tells me “well what do you think?” Sure it was a silly question but I am new to this and had it planned. I call for help and genuine basic questions, not to hear some condescending lady answer me in a rude tone. I told her I will go look at other insurance companies, they probably have better customer service anyway. And I hang up. They also don’t give people insurance who have less than 1 year of obtaining a drivers license.
