Horrible service! I’ve been a customer for over 40 years. I’ve only needed to call them three times and it’s always a minimum of a 2 hour wait for service. But on the cold dark night of December 14, 2024 I needed assistance in the Philadelphia area for a flat tire. I called and was told that a dispatcher would call me soon regarding an ETA for roadside assistance. And that the contractor company would contact me when they’re on their way. 45 minutes elapsed without any further contact. I went on the app and it showed that someone was on their way and you could see the countdown of minutes. When it got to zero, no one had arrived, five minutes later still no one had arrived. So I called roadside assistance after my initial call one hour 45 minutes prior. At this point, they told me not to follow that app and that no one is available and I have to find my own help. Asked why I was not contacted regarding “no help available”, they could only say sorry. Absolutely unbelievable! I canceled my membership.
