Wish I could give zero stars. Don't trust AAA to help you. I've had a membership for years, but I had never needed to use their roadside assistance until recently. I was stranded in my broken down car in a not so safe part of town, and the AAA dispatcher said it would take THREE HOURS to get a tow to me. And it took FIVE hours in the end! I'm in a large city btw. They told me I could call a tow service and they would reimburse me, but I asked them if they were willing to do that, why couldn't THEY call a tow service and pay for it outright. They said they can't do that. Thanks for nothing AAA, you stranded me for hours while my children and dogs are home alone. In the span of five hours, I called AAA about 3 times an hour asking for updates. Everytime I was told a truck was on the way, no one came, and when I called AAA, they told me the tow company had declined the service. This KEPT happening, every tow company they called turned them down!I had a lot of time on my hands being stranded in my car, and went down a rabbit hole of AAA and their poor service. It's shocking how common it is for them to strand their customers. And apparently tow truck companies refuse to work with AAA because of their poor business practices. That results in AAA having a tiny pool of contracted towing companies in a given area. I was stranded in a city of a million people. There were tow companies nearby everywhere, who I called to see how long they could get here, and some could get there in minutes...if I paid myself for it. But when the middleman AAA tries to arrange it, it falls through.All the membership fees I've been paying you for years, all that money, and the ONE TIME I need you, you completely fail me. I have Toyota Care with roadside assistance, but guess what - they contract towing through AAA only! They were MUCH more helpful than AAA, and shared my displeasure with AAA. They bent over backwards advocating for me over the phone with AAA, but not even they could make them care. Kudos to my dealership for saving the day. Since my car was still under warranty, they sent a shuttle and picked me up, 20 miles away. Some tow company eventually got my car which I had to leave on the street, unlocked, with the keys inside. I had no choice to leave my car because it was late and freezing, and I really had no idea that ANYONE WOULD EVEN SHOW UP. AAA you have let me down, and so many others. How are you still in business?
