For whatever reason Triple A's customer service has greatly depreciated in the past year or so. Now, the technicians or whomever comes out when you need them when they do come, mostly men, they are usually pretty cool and reasonable. It is the reps when calling to get assistance, THEY ARE TERRIBLE. The last time I JUST HAD TO CALL I locked my keys in the car and needed, well thought, I still had service calls and did not. The rep that answered the line was so rude. I was notified that I had to make a payment, which was fine, but literally EVERYTHING was locked in my car, so making a payment at that moment was IMPOSSIBLE. I did ask if I could pay them when they came out and she rudely and very nonchalantly told me NO. I was like well how do I provide payment information over the phone when all of my belongings are in the vehicle that I do not have access to, this b*&^%, excuse my language, told me not her problem and that they needed payment before they could send someone out. YES, I called her every name, but the child of God after I hung up in her face. I did, and for that I apologize, but there was no compassion, no trying to work with me, just rudeness and lack of empathy. I would probably never use Triple A again, and just get the same service through my insurance. If you do read this please consider all of your options first. Go Auto is a really cheap insurance and they offer services like tow, rental, lock out, i.e... AAA just has gone down in the last few years, I have even had instances where I have called for a tow and they just didn't show up. LIKE LITERALLY said they they were sending someone out and JUST NEVER SHOWED.. do better Triple A. I always pay for a year when I do use them, but since the incident with the rep when I had the lockout, I WOULD NEVER USE THEM AGAIN. Four service calls a year is not enough anyway!!!
