500px

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Refund Refusal- No warning of renewal

$60 was taken from my account. Unknowingly 500px had been set up to take an automatic years payment from me. Their policy says they send an email to let you know 7 days before. I have no email anywhere in any folder, never did, still don't. The person I spoke to was rude and unhelpful and said "You can dispute it with your Paypal account but we won't be refunding it." Might as well be theft as they didn't fufill their duty to inform of an upcoming payment, I now I am lacking money for bills.

1
Date of experience: Feb 08, 2022