Karen Thompson

Reviews

Review of mi

Mi A3 useless after 18 months.

Mi A3 bought 18 months ago for Android One after Redmi 4x no longer supported. Good but updates are extremely slow and buggy when the point of the Android One program is fast updates. Now the proximity sensor has failed making it impossible to use as a phone as the screen blacks out. Scrapping it and will not be using Xiaomi again.

3
Date of experience: May 15, 2021

Review of garmin

New 610 montana failed within the…

My new 610 montana failed within the warranty. I was given a used 610 montana as a replacement. 30 months later the power switch has rotted out?Garmin wont answer WHY? Avoiding THE FACT they gave me a used device. They offer replacemet options asking for more cash from me.Shame on you gps city and Garmin.

1
Date of experience: Jun 02, 2020

Review of garmin

Absolutely terrible service

Absolutely terrible service, returned my watch due to a fault early Nov. Had my Vivoactive music 3 only for 6months. Awaiting a reconditioned one now that they have no stock of 🤷‍♀️hows that work. Trading standards are going to be contacted as their previously good service is now shocking 🤬

1
Date of experience: Nov 28, 2020

Review of channel4

no improvement in over ten years. constant buffering

I have been watching videos on 4oD/All4 for over a decade now, and have never seen any improvement in service. Videos constantly buffer - I have just spent almost 40 minutes trying to watch 15 minutes worth of Derry Girls, and it paused and buffered literally every few seconds. Even when you let the whole thing play through (incredibly time consuming because of the excessively long ad breaks),and play it back through it doesn't play smoothly but continues to buffer. Frustrating especially because channel 4 and the all4 site has an incredible archive of TV, especially the anarchic comedy that it was so known for. There are amazing shows that you can only access via all4 and to be able to watch them for free sounds like it would be incredible. the reality howerver is very different and i cannot believe it's still being said. in over ten years of using it, through the rise of expensive (but superior) streaming services, through iplayer vastly improving its useability... it seems channel 4 has been sat on its bum doing nothing. v disappointing and frustrating from what should be a cutting edge and pioneering channel

1
Date of experience: Oct 11, 2021

Review of capterra

Capterra is my go-to for crowd-sourcing…

Capterra is my go-to for crowd-sourcing info about new software. I appreciate that reviewers offer a lot of realistic examples, pros/cons and don't sugarcoat the way a sales person would.

5
Date of experience: Mar 17, 2022

Review of wellsfargo

RUN FAR RUN FAST

Having been a small business client as well as a personal account client for 12 years, we expected support during the PPP loan process. Boy were we wrong, spent more than 2 hours on several occasions only to be told that they had what they needed- today they tell me they didn't get the docs in time. Ignored 5 emails, 2 faxes and 4 phone calls. We'll be moving to a new bank this week. These people do not care at all for their clients. RUN. do not even open an account with this bank.

1
Date of experience: Jul 24, 2020

Review of vodafone

The worst of the worst

The worst of the worst. They have the most horrific website with horrendous UX. Also, purchasing and loading credits through their online portal NEVER EVER works. Why can't they just fix this damn thing?!?!?

1
Date of experience: Oct 16, 2018

Review of vodafone

Daylight robbery

Daylight robbery. The internet is slow and the connection breaks unexpectedly. The customer service is unfriendly and unhelpful. I'm trapped in the contract now for another year and a half, after that I'm switching and will not be using Vodafone again for anything.

1
Date of experience: May 12, 2020

Review of southwest

Southwest doesn't value their customers like I thought they did

To summarize:- A delay turned into a cancellation that should have just been a cancellation from the beginning.- Houston Southwest Hub is TERRIBLE!! (Even though their customer service was trying, the Southwest policies were just making it impossible to really help)- My LUGGAGE was SOPPING WET including everything that was inside of it! (thank God I was going to visit family and not going somewhere else but that was not the case for other people)-All in all, this was the worst experience with Southwest that I've ever had and for them to only give us a useless Hotel voucher for the evening was just Disrespectful and showed me they really don't care about their customers. Let me explain why. We traveled from Belize to St. Louis but had a layover in Houston. I normally never have any issues with Southwest; they're my go-to, but after this flight, I can NEVER travel through Houston and won't always look to Southwest as my number one.Our layover from Belize was four hours and the flight was a red-eye so we got food and relaxed for a little while we waited. As we got closer to boarding, a storm rolled through and diverted the plane to New Orleans. Not a problem at all since I hate flying when it's just cloudy. Once the storm cleared, the ticketing counter kept us updated on the re-boarding in New Orleans, the wheels being up, and them being halfway through the trip. My issue came when the flight, about 20 minutes to landing in Houston to take us back to St. Louis was suddenly canceled. At this point, it's 1 am and everyone is confused and outraged because the sky is clear. We then find out, the flight crew ran out of flying hours. Seriously!? So, throughout this entire ordeal, which took about 3- 4 hours after the initial boarding time, NO ONE calculated their flight hours until they were getting ready to land?!The icing on the cake was the rebooked flights for layover trips through Dallas to St. Louis the next morning and the hotel voucher that was basically useless! I mean seriously, it's 2 am by this time and we have to be on a flight in literally 4 hours?! In what world does leaving the airport and going to the hotel make any type of sense? We were put on a standby list for the flight that was direct to St. Louis at 5:35 am that morning and because we were in the middle of a connection, we were told we were top priority and pushed above the others who weren't in the middle of a connection. Well, that was also FALSE! If someone had A+ preferred, we were pushed down the list after them even though they weren't in the middle of a connection.The worst part is that after the horrible experience was over and we were finally in St. Louis to collect our bags, EVERYTHING WAS SOAKING WET! Essentially, it seems like during the storm, our bags were left outside unprotected and soaked by the rain. Why in the world would they leave them exposed like that? Everything smelled like mildew and was still wet, so I had to wash the entire contents of our bag and lay the electronics out to dry. Thankfully we had our laptops, but our firestick, chargers, and other things were in there. That alone really pissed me off. I just wanted to shower and change clothes and rest after 24+ hours of DOMESTIC travel that should have only been 12. But no, I had to do Laundry before I did anything else because I had nothing to change into!

1
Date of experience: Jun 21, 2023

Review of sendgrid

They must have gone bust -

They must have gone bust -

1
Date of experience: Feb 19, 2025

Review of Google

This is in regards to hey Google

This is in regards to hey Google. Why is Apple's hey siri work flawlessly and hey google can't even make a call 75% of the time. Definitely needs improved

1
Date of experience: Jan 01, 0001

Review of Google

Google are pretty good at what they do

Google are pretty good at what they do. I've founnd Gemini in particular to be really useful. Don't know what their people are like as I've never interacted with annyone so this review is just about thier products, which are at the top of the tree technically. Search is getting evenn better with the addition of AI intros. Their productivity suite does the job for me better than the equivalent desktop offerings. Developer wise they are as good as any big complicated platform so I suppose five stars again though I hate the way sotfware has gone because of security and interoperability requirements.Overall ecellent!

5
Date of experience: Jan 01, 0001