Run a voluntary book group for elderly people. We just subscribe to a monthly plan as and when we are going to have a meeting. (Meetings aren't regular, so it doesn't make sense to take out one of their other plans.) Knew that we wanted to have a meeting on 27th Feb and 27th March. Contacted Zoom via online chat and specifically checked HOW LONG IS A MONTH and was told 30 days. I specifically discussed the dates in question and double checked that if I took out the subscription on 26th Feb that would also take in that extra meeting on 27th March if a MONTH WAS 30 days. We discussed the fact that due to Feb being 28 days that would be perfect. Came to send out invitations for March meeting and subscription ran out on 26th March (28 days after taking it out). Contacted online chat and hit a brick wall. Pointed out it was a voluntary book group for elderly people and no help given whatsoever. Give us your dosh....renew your subscription! Zoom have had a bumper 12 months and you would have thought that they could have thrown in a "free month". No way!!
