Bought Zoom Pro at end March 2022. Zoom renewed & took payment 10 weeks before renewal date in 2023. I wanted to cancel at end March 2024, so checked in Jan.. Payment already made from my Credit card to Zoom, but managed to get money back & cancel renewal. BUT Zoom downgraded me to Zoom Basic & Jan. meeting of over 50 participants was a disaster, having to restart Zoom every 40 mins.. A colleague bought a month’s worth of Zoom Pro for Feb. Meeting, so we paid twice for it! 10 weeks’ worth of Zoom Pro has been wiped out for me. There seems to be no recourse. Unless someone knows differently?!
