The platform itself is functional - which is why I won't say "0 stars" in the review. That said, their customer service is nonexistent. Don't bother giving your information to the overflow operators. I am still waiting for a callback on my first message from 3/27. I needed to use it so I bought a monthly plan while waiting to hear from a sales rep to pick the right plan for an annual subscription. Finally dealt with the chat and figured out what I needed. Went to the website to upgrade to annual. Wouldn't let me do it. Told me I had to talk with sales. Waited again on chat only to find that billing was the only department and they don't work via chat (or phone). So now to pay them more money I have to wait for an email.Also Zoom has 3 different ways to launch a meeting but only one (scheduled online and requiring users to preregister) offers all the functionality. I went half a month thinking that my plan didn't have user polling available. Looking for competitors who don't design their protocols with the intent of frustrating their customers.
