Fault with cloud recordings meant that I was unable to access them. Despite receiving an email telling me that they were ready, they just said "Processing Recording..." in my account and the link in the email confirming they were ready just gave an error message saying that the recording didn't exist.Submitted an online support request - no replyCalled the support number a week later - automated message told me to submit online request as low staff numbers (COVID)Called sales line (they weren't suffering the same staffing issues surprisingly!) they took details and said someone would call me back - no call backReceived email from sales asking if everything went OK so replied explaining issue and lack of response. Got reply saying she would forward details to support - no reply from supportHave chased today almost a month after my original issue was raised with them. Not holding my breath.
