Similar to many complainants, as a "Pro" level customer, I have tried numerous times to speak to a 'live' rep on the phone to cancel a "large group meeting" add-on feature that I've been paying for, THAT THEY DIDN'T EVEN ADD TO THE ACCOUNT as promised which resulted in who knows how many potentially paying clients from registering/participating in our various virtual events... and then they've been unreachable for the past 4 weeks, sending email support ticket 'responses' that completely ignore the issue... When will someone at Zoom step up and take responsibility to resolve this very straightforward failure to deliver services and refund owing? Come on, Zoom, you can do better than that! I am DEFINITELY looking elsewhere for better service. Inexcusable example of over-selling and under-delivering. It's time for some media outlet to do a full expose on your business practices.
