The salesperson we worked with consistently got the contract wrong, putting the wrong people and licenses on the contract after being corrected repeatedly. Our annual license was ending so we called in to renew and add more licenses for the next year. They added license on for the REMAINDER (15 days) of the annual period, then our subscription ended, and we lost discounts we had on our account. It took us a while to figure this out because the contract said annual everywhere except for "co-terminus with the existing contract" in fine print. No explanation, and no response from sales once we signed the contract. This was terrible service, we lost time, energy and business trying to deal with them.Oh, and on top of that, you can't call in for Zoom support unless you're an admin on an account because of COVID (excuses, they should have adjusted for this by now as a large and successful company), support chat can help you with very little, and the only way you can contact billing is by making a ticket (I called in thinking I would be able to speak to support right away, but all they did was make a ticket. I might as well have made a ticket through the portal).Total disaster. Our account is not crazy complicated, Zoom simply has a broken process.
