I love the zoom platform but their customer support is seriously lacking. Their bot Bolt does not understand anything unless it is written exactly as the topics they list. After writing to support, I also got very unhelpful bot-like responses and my issue was never resolved. I have pending contacts in my Mac desktop zoom application and they do not disappear after 30 days, neither can I delete these pending contacts. Zoom support was useless and di not even take my feedback as a need to upgrade their platform. I also find it really annoying that one cannot deactivate the chat in big zoom meetings...it is so distracting to the eye. Otherwise, Zoom is a great invention. Thanks
