We hold a number of Business Zoom Events Licences. While the product itelf may be great, the Customer Account Management at Zoom leaves a LOT to be desired. Multiple emails and phone calls go unanswered. Requests for information, and meetings to discuss are ignored, or incorrectly actioned.Given the popularity of the product, it would be wonderful to see some Account Management Standards introduced or enforced to ensure customer satisfaction. As it stands, poor customer interactions have caused us to look elsewhere for similar product.
