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Used to be good but customer support is…

Used to be good but customer support is appaling these days. They charged me incorrectly and refused to refund for their mistake. To get the refund took at least 10 messages back and forth. Such a simple thing should be one email, not 10. Its incredible that so much time was wasted on both ends. There was nothing unclear of the charge - their mistake but I guess they fight it anyways.Their support must cost a fortune for them as they seem to either not answer your question at all or fight for everything. Or support gets more money for number of answer as it makes sense that they don't even read the messages.I've since deleted my account and gone with competitor.

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Date of experience: Jun 25, 2023