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their customer service is horrible

their customer service is horrible. been a customer for over 3 years. last month, 2fa stopped working on my account and my recovery code would not work. Contacted them on 11/1, ticket created on 11/6. they kept telling my it would be resolved in 24 to 48 hours. now, 23 days later.... cancelled my service and disputed CC charge.

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Date of experience: Nov 24, 2023