I like the zoom video service, however they convinced me to switch over to phone and the service is fine, however they can't seem to get my numbers that I bought ported in because I don't have enough licenses for the numbers, however if I get the licenses for the numbers, it gives me new numbers and we can't port in the ones I bought...So I gave up on the sales side that is obviously outsourced after 3 different reps couldn't help and tried to go online as they suggest because THERE IS NO CUSTOMER SERVICE. Not that they aren't good, it just doesn't exist. they have a chat bot that directs you to articles that are outdated and don't answer the questions. Now I was directed to create a ticket...So 2 days later and it was updated 4 hours ago to new. This is a business phone service I am trying to use. And yes I have the pro subscription. My advice is just don't do it. My advice to zoom is you have to have some semblance of live customer support. The entire business model is built on face to face human interaction and I can't get a live person after epic fail after epic fail trying to buy their service.
