I would give them negative numbers if I could. Signed up my small start up with Zoom (I am a lawyer, and currently the ONLY employee with my LLC, but I already have customers) and paid for 1 year of service ahead of time, even though I was entitled to a "trial period" with Zoom. Cannot get help or even speak to a person - do not understand why Zoom believes customer avoidance and abuse is a good idea. When my credit card bill comes, I will tell the bank to cancel the charge, since I REFUSE TO DEAL WITH STUPID ROBOTS that apparently do not recognize my ID or host key numbers!!!. Tried to use this miserable meeting app today, and we had to switch to a phone call as the person who set up the meeting on their side could not hear me, although I could hear her. Tried to contact customer service, to no avail. This was after paying for ONE YEAR of ZOOM service via credit card. You do not deserve customers!!!!!!!!
