I am a property manager/leasing agent. Zillow completely locked my account abruptly with zero message/notification as to why or how to resolve it.... "Customer service" if you can call it that, is minimalist via email only, and what you do get is extremely slow, terrible, and barely helpful once they do respond. This shows Zillow is so big, they don't have to really care about your puny little insignificant problem at all.A message regarding the details of why the account was locked, how to go about getting it resolved, and more responsive and personable customer service options would go a long way here.Too bad Zillow is as big as it is... There are no comparable alternatives, they know this, and it has gone to their heads.Update: A day later and after a robotically heartless and unapologizing email initially asking for proof we own the building or are authorized to list it for rent, and the proof being submitted to them immediately, there has been no response back as of yet and the account is still locked.
