I ordered an embosser with a plate that had a top orientation when I needed a bottom orientation. The following quote was on my order. "We promise 100% satisfaction. If you don't absolutely love it, we'll take it back!" When I called to let them know I made the mistake, they said that they could not help me fix it, and that I should go online, reorder the plate, and give the incorrect plate with my address on it to someone else. Nonsense! Get it right the first time or you'll not be helped. For anyone who is confused like I was, a plate with a bottom orientation is the correct one for the flap of the envelope.
