Terrible Customer service, the only way to contact them is on their website chat or Whatsapp, both take a considerably long time which adds to frustration. I purchased a dress online and it was too small, so I immediately folded it neatly and put it back in it's tissue paper wrapping. I received an email a few days later to say they are refunding my shipping, but what about my dress I thought? Eventually someone on chat said they will be refunding the cost of the dress. That evening I received a very patronising email telling me that the product was not returned in a satisfactory condition, however only on this occasion would they refund, and next time I must do my best to return it in the same condition. How insulting, all I had done was try the dress on and repack it, surely that's to be expected! Anyway don't worry Zara I will never buy from you again.
