The most shocking customer service ever! Wouldn’t accept a cuff (bracelet) for return as it had ‘been in touch with my daughter’s skin’. Hard not to laugh. The (ill-mannered, incompetent) manager had the audacity to suggest it was akin to returning underwear!! Tried live chat to no avail. They have a character limit on the text box and if they don’t like dealing with the query they just log out. Every time you start a new chat, you are expected to regurgitate the entire history as they claim they can’t see earlier chats (for the same order number) and when you remind them of their own stated return polices and legal rights, they log out (saying ‘are we still connected?’
