1 month ago I returned 455€ worth of goods. Since then I recieved NO emails confirming my return, even though I ended up calling, 6 times. Each time being met with rude customer service making me feel like an annoyance. I’ve been passed through Twitter, chat bots and hung up on! They’ve been SO rude and refuse to send any emails confirming whet they say by chat or phone. All I have is a screen shot of the recent chat where I’m told to be patient. . Their staff are HORRIBLE & I still haven’t received my 455€ back even though in my Zara account it says the items have been confirmed. They refuse to send any emails. Just keep making me have to call or chat & I’ve been running in circles for WEEKS. I will never shop with them again nor recommend them & I anticipate if this continues, judging by ALL the other complaints, they’ll go bankrupt as well. AWFUL. I JUST WANT MY MONEY BACK.
