Since the beginning of August, I have been waiting for an official answer about a full refund of the amount of 80 euros for products that I bought online and on the same day decided to return. Their policy states that in 14 working days you receive the amount back. My only option was to contact them through Facebook chat, where they respond saying something like you need to be patient and we check your case. One month has passed and still they investigate my case, which is that simple: I bought Sth, and I regret it at the same moment. I cancelled five minutes later, which means I didn’t receive any products to damage or whatever, and since then I haven’t received my money back!!!! That makes me believe that they want me to quit asking and keep my money. Who? ZARA, with a million sales!!!!!
