Useless. I went into store in Manchester Trafford Centre to collect my order. Waited ages, finally got my order but as I was leaving the store I saw the item I had just collected at a lower price. I took my item back and explained the price was lower so wanted to bring my item back for a refund and then purchase the lower priced item. The girl behind the till did not understand so spoke to a colleague who said it was fine. The exchange was done but there was no receipt to confirm my refund. I asked about this and was told it’s all online, you will receive an email. I walked away and went and found another worker and asked how I know I’ve been refunded. She did not know and agreed it made no sense. She said I would receive an email and if not no biggie I could just come back into the store. I have not received an email or a refund. I have never ever been into any store where the staff do not have a clue, give wrong information, do not do your refund correctly or do not receive your money back. I will now have to spend more time explaining this again on the phone as I do not live near the store.
