Despicable Customer Service and Management in Metrocentre store. My Christmas party dress was clicked terribly by a rhinestone bag I bought there. I was offered a credit note and no apology. In fact the Manager insinuated the bag did not cause the damage. Following a lengthy WhatsApp discussion, the offer was upheld. I can only have a credit note despite not wanting to claim for my damaged dress. I do not intend to give up. I thought I was being very reasonable but clearly not.
