I begrudge giving 1 star and had not read the reviews when in good faith I purchased the Virtual Zara gift card. Huge mistake!!! You have a choice of 3 card designs and allegedly receive an instant link to send the gift card.No link was received which started a very lengthy and nauseating communication with the customer service bot / agent. I did receive eventually an email that said duplicate gift card, not what I ordered or suitable to send as a gift. The battle went on for two weeks at least 30 messages with customer service who are experts in sending you round in constant circles. The result, I never received the link and had to go via Pay Pal to get my money refunded. Never again will I purchase anything from Zara on line.
