I’d give zero stars if I could.I placed an order for several items. They arrived too late and so I had to return them.I returned everything in its original condition (I didn’t even try them on) I used the return postage label they provided (Tracked Royal Mail) I packaged and sealed everything securely.Tracking information shows my return has been received. They have only refunded for some of the items. They say some haven’t arrived at their Warehouse, which is impossible.This has happened to many other people I know.They are basically stealing from their customers and there’s nothing we can do about it (and they know it!)I don’t know how they get away with this and why they aren’t regulated.Please don’t shop with Zara online. They are thieves and scammers and they will rip you off!