I have to say every time I visit a Zara store I feel the customer service is appalling. It’s in both stores Birmingham & Leicester. There is never enough staff on the tills I assume this is so customers use the self checkout! Not acceptable when I’m purchasing from a store I don’t expect to do the work of a staff member, I’m not being paid by Zara! There is no polite conversation you feel like you’re an inconvenience to the staff. Today in the Leicester store we had been waiting a long time to pay for items & I had to ask a manager for more staff to serve being told well there are a lot of returns!! (Separate queue) but when I looked around the store there is staff just wondering around! When a staff member did log in to serve us there no hello or sorry to keep you waiting! Oh and god forbid you join the wrong queue if returning an item. Please get some customer service training in place! Such a poor experience every time in store. It seems such a miserable place to work in.
