Just seen the bad reviews not surprised. Had a humiliating experience in the Birmingham store today. Been made to feel like I had stolen an item due to the confusing self serve system,which im sure didnt print receipts at the time. The alarmwent off and when i tried to get the tagremoved as they obviously stupidly didnt remove this once I’d purchased the item. It took mearound 20 minutes to resolve the issue in store with everyone watching me. I managed to get the receipt on their website and finally got mytop. Humiliation, will never return. They clearly like to see their customers as thieves. Thanks Zara.
