Disappointing Holiday Return Policy and Customer ServiceI had a frustrating experience with Zara that left me very disappointed. I live in Oklahoma and ordered a pair of Zara jeans on December 2, 2024, as a Christmas gift for my daughter, who was home for the holidays from New York. Unfortunately, the jeans didn’t fit, so she wanted to return them.Since Zara charges for return labels, she decided to wait until she was back in New York and return them in-store. When she attempted the return on January 11, 2025, she was told it was past the 30-day return window, despite having received the jeans as a gift just a few weeks earlier.She contacted customer service but was told the same thing: their strict 30-day return policy is non-negotiable. I called customer service myself and spoke with someone named Bella, who seemed to be reading from a script. When I asked to speak to a manager, she refused and repeated the policy instead of offering any real help.It’s frustrating that Zara doesn’t offer more flexibility, especially during the holidays when people often shop weeks in advance. Their rigid policy and unhelpful customer service have left a bad impression. I won’t be shopping at Zara again.
