Bought a Christmas gift for my daughter who has autism and extremely sensitive to materials. She couldn’t get on with the item after trying to get use to the texture of the garment. I tried to rerun it early January all tags still attached clearly unworn to be told that as I purchased the item over 30 days ago there was nothing they could do (not even exchange) Dreadful customer service and total lack of empathy towards a child who is neurodiverse that is sadly missing out on one of her Christmas gifts. Will never shop here again!
