Customer service at Zara is an absolute joke. Have to contact them on WhatsApp arrange a return and they start asking me for an ARN number to track my payment no idea how I get that. They have their order number, my name, address my email, receipt of the transaction from my card company all I need is a link to return it and they won’t send it. They close the WhatsApp chat if you take longer than a minute or 2 to respond and you have to start from the beginning again - ridiculous - will never order from here again
