I had an extremely awful experience with Zara customer services. Firstly there is no number but only the What’s app chat. They don’t respond and rudely disconnect the chat. This occurred back to back which was harassment itself. The parcel was delivered to a local shop, the tracker was not updated with no pick up code sent by Yodel. Zara refused to help so in the end I contacted the CEO for yodel and it was sorted out through them.Extremely disappointing, unprofessional and disrespectful customer services from Zara. They need to remember that’s customers make them and not the other way around! Most of the reviews are negative about them on this platform. They need to learn.
